A NEW CULTURAL CAPSULE IS LOADING... | Any bag + 2 charms receives 10% off
FAQ
where do you ship?
HERA ships australia-wide and to selected international countries.
choose your location at checkout, or email us for special requests.
when will my order arrive?
orders are dispatched within 1–3 days or 7 business days. after dispatch:
– standard: 7–8 business days
– express (melbourne metro): 1–3 business days
how can i track my order?
you’ll receive an order confirmation email, then a shipping email with your tracking number and link.
haven’t received your tracking? email info@heraratedr.com.
where can i find sizing and product details?
measurements and sizing guidance are in each product description and product images.
how can i contact HERA?
for all other enquiries, email info@heraratedr.com.
returns & exchanges
change of mind
we accept change-of-mind returns within 7 days of delivery, for store credit or an exchange.
refunds aren’t offered for change of mind.
items must be unworn, unwashed, have their tags attached and be returned in their original packaging.
wrong size?
we’ll swap it for another size, subject to stock.
faulty or wrong item?
if your item arrives faulty or isn’t what you ordered, email us with your order number and a photo.
we’ll make it right with a repair, replacement or refund.
how to return
- email info@heraratedr.com with your order number, the item and the reason for your return.
- once your return is approved, purchase a return label at australia post and send your parcel back to the address we provide.
- for faulty or incorrect items, we’ll email you a prepaid return label.
return shipping
change-of-mind returns and exchanges: paid by you.
faulty or incorrect items: we’ll cover it.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™